Role Description

Download Senior Care Worker document

Job title: Senior Care Worker

Responsible To: Care Co-ordinator / Team Leader / Branch Manager / Care Services Supervisor

Purpose of Job:To work directly with Service Users to provide a skilled and sensitive service which provides day-to-day personal assistance, emotional and physical care and helping the Service User to maintain and promote their independence.

Key performance areas:

• Achieving Service User satisfaction
• Providing service:
  • in accordance with good practice
  • as specified in the individual Service User’s Guide & Care Plan
  • at the times required
• Participation and interest in case reviews (where appropriate)
• To treat and give care to all Service Users equally and with respect, irrespective of gender, age, race, sex, ethnicity, religion, political opinion, disability, sexual orientation, gender reassignment status or physical and financial circumstances
• Practical ‘on the job’ support, guidance and training to care workers including shadowing.

Main duties and responsibilities:

• To enable Service Users to live in their own homes and in a manner which reflects their personal preferences and interests.
• To provide support, encouragement and practical assistance which helps the Service User to maintain and promote independence, which may include planned risk taking
• To comply with Company policies and procedures
• To observe good practice (as set out in Handbooks, Induction, training sessions and advice)
• To conduct yourself professionally, at all times, wearing appropriate clothing (uniform unless otherwise specifically stated) and a photographic identity badge, being a reliable time-keeper, remembering that you are a guest in the Service Users home
• To inform the Company of any caution, bind-over or conviction which occurs at any time prior to, during and after your recruitment, induction, training, and any engagement (work) that you undertake whilst working through the Company
• To support carers, advocates, health professionals and other care organisations in effecting the most co-ordinated and seamless package of care possible
• To take an active role in the setting and maintenance of quality standards, quality monitoring and control programmes.
• To take a leading role in the practical provision of care for Service User’s with more complex care needs.

Personal work plan to achieve objectives:

• To be agreed by the immediate line Manager with the Job Holder as individual cases arise, with the Job Holder’s progress being reviewed at regular pre-determined intervals. Specific duties will be specified in the Care Plan.

Performance evaluation:

To be measured through:

• Client satisfaction (as determined by informal and formal feedback)
• Weekly liaison with your Immediate Manager
• Case meetings
• Regular supervisory sessions including yearly performance reviews
• Induction and ongoing personal development

Resources available:

• In addition to support from local office(s) and central administration, specialist resources may be accessed through the Company database or register as required on a case-by-case basis.

Training and education:

• Formal induction upon engagement, with additional training as required by legislation, good practice, service development and/or identified personal development needs
• All care workers are required to undertake professional NVQ/SVQ qualifications. (National Vocational Qualification / Scottish Vocational Qualification). This includes registration of and commencement of the appropriate NVQ level training in care within 6 months, and completion of this qualification within three years.

NOTE: AT NO TIME MUST A CARE WORKER UNDERTAKE NURSING TASKS